Frequently Asked Questions

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Top 8 Frequently Asked Questions

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer

At what age do children have to pay to travel?
Answer to: At what age do children have to pay to travel? Answer

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer

What services are available with my London Travelcard?
Answer to: What services are available with my London Travelcard? Answer

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer

What do mobile tickets look like?
Answer to: What do mobile tickets look like? Answer

What is the minimum transaction your website will accept?
Answer to: What is the minimum transaction your website will accept? Answer

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